Our Own Expeditions Tours may be cancelled up to 21 days in advance without penalty. Reservations cancelled with less than 14 days a the following penalty will apply. Please note *:
Prior to 21 days: 100% refund
Prior to 14-20 days: 80% refund
Prior to 7-13 days: 60% refund
Prior to 2 days advance: 50% refund
Prior to 24 hours advance: 30% refund
No Shows: No refund applies
*Walks or Horse Rides are held rain or shine with some variations to accommodate the weather. No shows are treated as last-minute cancellations and are non-refundable. Cancellations must be in writing and a courtesy phone call is expected directly to the office. We make every effort to reserve reliable vendors during your trip thus keeping our partnerships locally at a premium. We will make every effort to accommodate your change of schedule but we can not guarantee this is always possible.*
Cancellation and Refund Procedure:
1. You can submit your request via the Ask a Question Form located underneath the “Contact Us” tab.
2. You can submit your request with detailed explanation directly to Our Own Expeditions by mail (email@example.com) or telephone (+355 852-272-27).
Your refund request will be answered and processed promptly. If you do not receive the reply within one-two business days, please call the office immediately. We will not be responsible if emails or mail fail to reach us.
Referral Policy: Given our continued success is because of our return travellers and word of mouth, we are happy to apply a 10% discount off your next tour if you refer a friend to travel with us.